FAQ

When choosing new tyres, there are a number of factors to consider.

Four key factors when making your choice are:

1. The weather and climate of where you live
If, for example, you live in a part of the country which experiences a lot of rainfall, looking at the tyre label score for ‘wet grip’ would be a good place to start.

2. The type of vehicle you own
Cars, vans, 4x4s and camper vans require specific tyres-built to meet the unique requirements of each vehicle type.

3. Your driving style
Each tyre on DWBTyres.ae comes with an overview of what conditions the tyre has been constructed for. Evaluating these characteristics will help find a tyre that suits your style.

4. Your budget
We understand that money is a major factor in choosing a tyre and the temptation may be to go with as cheap a tyre as possible. However, tyres are the only contact your vehicle has with the road. So rather than think how cheap can I get tyres, consider how much can I afford.

We know that buying the right tyres is important and many shoppers like to research and compare different makes and models.

If you are looking for information on specific a tyre, our tyre experts have collated information on each model in our catalogue. This is displayed on each tyre’s product page – which can be accessed from the tyre search results page by simply clicking on a tyre’s name.

We also have a directory of the different brands we stock on the website.

Some vehicle manufacturers may require specialist tyres to be fitted to their vehicle, as these tyres were used when the vehicle was designed.

Some tyres are very specific and must be fitted to a specific vehicle, as significant time and resource has been spent ensuring that they are tuned and optimised for the vehicle concerned, this is especially true in higher powered sports or luxury vehicles.

If your car is a multi-purpose vehicle (i.e. Minivan) or a vehicle that tends to carry heavy loads, it is likely that the manufacturer has designed the vehicle to be fitted with tyres which are capable of supporting heavier loads. These tyres are classified as XL (Extra Load) or reinforced tyres.

If your current tyres are either of these, you will see the lettering XL or RNF on the sidewall of the tyre – in the same way that the tyre size is printed on the side.

Unfortunately there is no simple answer to this question. How a tyre wears over time is affected by a significant amount of varying factors – such as:

• Driving style
• Driving surfaces
• Vehicle set up
• Vehicle make and model
• Weather

If this page does not answer your question, you may find the answer by returning to our Help Centre. Here you will find answers to a number of frequently asked questions.

Yes, DWBTyres.ae sells tyres as well as wheels/rims. Wheels/rims will cost extra. The price of wheels/rims varies based on the car type and the brand of the wheels. For more information about the availability of wheels/rims, feel free to contact us via WhatsApp at +971 50 747 7403 or call us on +971 50 747 7403

Tyre Safety: 5 Year Rule

Tyres are considered to be “new” and fit for retail up to 5 years from the date of production.

This is an industry standard based on the German BRV.

When in use, it is recommended that tyres are replaced when they reach 7 - 10 years old, (6 years in the case of caravans or trailers).

How To Tell A Tyre's Age

On the sidewall you will find a tyre's ‘DOT code’. One of the key pieces of information that can be gained from this is the date the tyre was manufactured.

Since the year 2000, the date section of the code - the last digits - has been made up of 4 numbers.

The first two digits tell you the week number and the last two indicate the year the tyre was manufactured. In the example below the age code is '3909'. This means the tyre was made in the 39th week of the year 2009.

Selecting Your New Tyres

When you visit the DWBTyres.ae website, you will need to carry out a tyre search by entering your vehicle information or your tyre size.

1. Search by Tyre size: You can search tyres by entering deatils of Width, Height & Rim.

2. Search by Vehicle: You can search tyres by entering deatils of Make, Model & Year.

Once you have entered the correct information, click on search tyres, you will be presented with all the tyres we currently stock in that size.

Our specially designed search results page allows you to see all the relevant information of each tyre.

Booking Your Fitting Appointment.

Once have your new tyres selected, you can choose which installer you would like the fitting to take place at. You are also free to select what date and time is most convenient for you.

With your tyre and installer selected, you can click on Place order.

Enter Payment Information

After clicking on Place Order, you will be invited to enter your personal and banking information for online payment. This is a standard form.

We take our customer’s personal data very seriously at DWBTyres.ae and ensure that our system complies with the latest in retail safety protocols to ensure that any banking or personal data in our system is safe and secure.

Keeping You Informed

Once your order is placed we will send you the booking details confirming your order details, fitting appointment and order number.

The team at DWBTyres.ae then takes care of everything else, ensuring that you are kept informed at each stage for your own peace of mind.

At DWBTyres.ae we work hard to ensure that your experience is the best we can make it.

Part of this is ensuring that we continue to keep you informed of your order after your visit to the DWBTyres.ae website is over.

We understand that communication is the key to a stress-free online shopping experience, especially once money has changed hands. To keep a customer up to date with the progress of their order, we send regular updates at each of the following steps:

Fully Fitted Orders

• On completion of purchase
• Once the tyres have been dispatched - we also track delivery and ask the fitting centre to confirm that the tyres have arrived - we will contact you if there are any issues

Mail Order

• On completion of purchase
• Once the tyres have been dispatched

In the unlikely event that an issue is encountered during the process, we will contact you by phone or email to inform you and to deliver a solution.

We are constantly trying to improve our pricing by looking for the best deals and availability on tyres. There are times when prices may fluctuate due to a multitude of factors out with our control.

Prices can also change when we introduce a new deal or when there is no longer availability of a tyre at the previous price.

All of our available stock is shown online. However there may be times when we can find a specific item out with our normal systems.

If you have a specific stock requirement please email us at dwbtyres@gmail.com or WhatsApp/call us on +971 50 747 7403 and we will endeavour to find the tyre for you.

There are times when two tyres listed on the search results page look to be the same but are in fact different – this is normally a subtle difference such as specification (i.e. speed rating) or Origin of Tyre or Tyre Labelling scores – an earlier version of a model may have a different score.

In the majority of cases, the imagery on our site is a true representation of the tyre you will receive. However, please note that all images are for illustrative purposes and for some models, the tread pattern may vary slightly - depending on the size of the tyre ordered.

In some cases vehicles may have a different tyre size requirement for the front and rear axles of the vehicle.

This is most prominent on vehicles produced by BMW, Audi & Mercedes.

If your vehicle has two different tyre size requirements, our search result will show tyre sizes according to it.

Since the launch of the website, DWBTyres.ae has changed the way that motorists buy new tyres online in the UAE. When you buy new tyres from DWBTyres.ae you can enjoy key benefits such as:

1. A large range of tyres – we stock tyres suitable for all types of vehicles. Our team works hard to ensure that the latest models from the leading brands within the tyre industry are available to our customers.
2. Tyre fitting with an online booking system. Not only does this allows you to plan when your tyres will be fitted, but it also helps to minimise the amount of disruption to your day.
3. Flexible in choosing a variety of Installer networks across UAE as per customers convenient location.

Wheel alignment becomes necessary when your tyres exhibit uneven wear or when your vehicle tends to veer to one side. While it's crucial to address alignment issues when they arise, it is generally advisable to have your vehicle's wheel alignment checked annually.

Wheel alignment involves adjusting the angles of the wheels to ensure they are perpendicular to the ground and parallel to each other. This process aims to maximize tyre lifespan, enhance fuel efficiency, and maintain a straight and true trajectory when driving on level roads.

Symptoms indicating a need for wheel alignment include:

• Uneven or rapid tyre wear
• Drifting or wandering on a straight, level road
• Pulling away from a straight line
• Steering wheel spokes off-center while driving on a straight road

If a vehicle has loose or worn front-end suspension parts, wheel alignment is not possible. Before initiating the alignment process, the technician will inspect for any worn components and inform you of the findings.

A four-wheel alignment is considered the most effective type. While many modern cars feature adjustable rear alignment settings, even those without such adjustments can benefit from a four-wheel alignment. This comprehensive approach allows technicians to identify and address rear tracking issues by making necessary adjustments to the front alignment.

After the wheel alignment procedure, it is essential to drive the car on a straight and level road. Check that the vehicle maintains a straight trajectory, and the steering wheel spokes are level. If any issues are observed, return to the technician for further adjustments and fine-tuning of the alignment settings.

To find the nearest installer to your location, visit the 'Installer Network' page.

Upon reaching the 'Installer Network' page, simply input your location and click the 'Search for Store' button. It will display the nearest installer to you.

Wheel balancing is a process that ensures the smooth rotation of tyres and wheels without causing vibrations. This involves identifying any heavy spots in the wheel-tire combination and counteracting them by placing a precisely measured lead weight on the opposite side of the wheel from where the imbalance exists. When tyres are out of balance, a car may vibrate, typically occurring at speeds between 80 and 120 km/h. Symptoms of an unbalanced wheel include:

• Vibration in the steering wheel at specific highway speeds.
• Vibration in the seat or floorboard at particular highway speeds.

Even a minor imbalance of 10 or 20 grams on a front wheel can lead to noticeable vibrations in the steering wheel at around 100 km/h. Balancing all four wheels often results in a noticeably smoother driving experience. In some cases, hitting a pothole while driving can dislodge the lead weight attached to the wheel, causing an imbalance. Regular wheel balancing is essential for maintaining optimal vehicle performance and a comfortable driving experience.

Each Tyre displayed in DWBTyres.ae is individually priced.

The price displayed is inclusive of 5% VAT, delivery to the Installer, Installation (including replacement with a brand new standard valve), Balancing (using quality weights) and Disposal of your old Tyres

On purchase of 4 tyres or more; alignment of your wheels will be inspected visually, if found defective, can be fixed at an extra charge. We can also arrange a roation of your tyres every 20,000 kms upto a mximum of one instance a year.

Please note that there will be extra service charges for specialized wheels including Center or Bead Lock. Valves with TPMS, if required, will also be charged seperately. Please contact us should you have any specialized requirements.

Wheel Allignment will be charged extra

Payments can be made using VISA or MasterCard. Currently, we do not accept cash payments, but we are actively working on a solution to facilitate cash transactions.

Also we offer an installment payment option with our Payment gateway partner - Postpay

Orders will be processed only upon the assurance or realization of payment by DWBTyres.ae. Any unpaid orders will be automatically deleted five days after the date of placement.

Postpay is a payment solution that allows you to split your purchase amount into instalments with absolutely zero interest and no fees!

Select Postpay on checkout and your total purchase will be split into [X] equal instalments. The first instalment is processed immediately and we deliver your order as normal, so you can enjoy now and pay later.

The remaining instalments are collected automatically on your debit/credit card thereafter. Absolutely no interest and zero fees are charged as-long—as all repayments are processed successfully on time.

To use Postpay, you must be over 18 years old and have a valid [Emirates and/or Saudi] ID Card and [UAE/KSA] mobile number

Select Postpay on checkout and they sign you instantlyy as you checkout!

There is absolutely no interest and zero fees when using Postpay.

Postpay does their best to give you the benefit of the doubt and they will process the payment at the latest hour on the agreed date. However, if Postpay cannot process the payment due to insufficient funds then late fees will apply as indicated in their terms (https://postpay.io/terms)

Postpay accepts all major debit and credit cards (i.e. Mastercard, Visa). Please note that Postpay does not accept any prepaid cards.

Postpay performs a soft credit check to understand the repayment capability of each customer, this in turn has no impact on your credit rating.

If you do find yourself in this situation then please reach out to Postpay support team and one of their dedicated responsible spending advisors will look into the options they have available.

In short, yes of course! As-long-as the total amount on checkout does not exceed the limit.

We call this a partial refund. Once you return the items we will issue you a partial payment refund and Postpay will automatically update the instalment plan by deducting the refunded amount from the last instalment in reverse. If the refund amount exceeds the total due, then Postpay will refund you the outstanding balance to the payment method linked to that instalment. Otherwise, your upcoming payments will continue to be collected until the remaining balance is paid off. You can see all relevant details (per instalment) on the customer dashboard (https://dashboard.postpay.io/) in the purchases section.

We call this a full refund. Once you return the items we will issue you a full payment refund and Postpay will refund you all the instalments you have already paid and cancel all upcoming payments. You can see all relevant details of full refunds on the customer dashboard (https://dashboard.postpay.io/) in the purchases section in the canceled tab.

During the approval process Postpay performs authorizations on the debit/credit card you have entered. Some banks reflect this pre—authorization as a notification but please note that this amount is not captured. If you have any doubts please contact our support team (support@postpay.io)

Your security is of utmost importance — Postpay is a PCI DSS compliant company which means that they undergo strict compliance tests from the the Payment Card Industry (PCI) to ensure that your data is safely stored in our systems. Please visit Postpay’s PCI D55 page (https://postpay.io/pci—dss) to learn more.

Postpay aims to provide the maximum of eligible customers their service, that being mentioned they do perform real—time credit risk assessments and fraud checks throughout the process. If you are not approved, then there a few things to consider:

• Do you have sufficient funds to pay for the first immediate instalment?
• How many ongoing instalments do you have with Postpay?

Please contact support@postpay.io for any further support